TY  - BOOK
AU  - Owen,Tim Buckley
TI  - Success at the enquiry desk: successful enquiry answering-every time 
SN  - 1856044777
PY  - 2004///
CY  - London
PB  - Facet Pub.
KW  - Information service
KW  - Quality control
KW  - Reference services (Libraries)
ER  -