Owen, Tim Buckley <br/><br/>
Success at the enquiry desk :  successful enquiry answering-every time / 
Tim Buckley Owen 
 - 4th ed. 
 - London :  Facet Pub.,  2004 
 - xiii, 114 p. :  ill. ;  22 cm. 
 - The successful LIS professional .
<br/><br/><label>ISBN: </label>1856044777  RM127.29 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information service--Quality control<br/>Reference services (Libraries)