Solomon, Robert. <br/><br/>
The art of client service / 
Robert Solomon 
 - Chicago :  Dearborn Trade,  2003 
 - xvi, 168 p. :  ill. ;  20 cm. 
<br/><br/> 'A Kaplan Professional Company'  Includes index 
<br/><br/><label>ISBN: </label>079316799X  RM76.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Advertising