TY  - BOOK
AU  - Yin,Robert K
AU  - Bateman,Peter M.
AU  - Marks,Ellen L.
AU  - Quick,Suzanne K
TI  - Changing urban bureaucracies: how new practices become routinized 
SN  - 0669027499
PY  - 1979///
CY  - Lexington, Mass
PB  - Lexington Books
KW  - Municipal services
KW  - United States
KW  - Technological innovations
KW  - Case studies
KW  - Bureaucracy
KW  - Organizational change
N1  - Includes bibliographies and index
ER  -