Rozita Amiruddin A match between customer-focused manufacturing strategy and performance measurement system and company performance / by Rozita Amiruddin - Pulau Pinang : Universiti Sains Malaysia, 2004 - xiii , 281 p. : ill. ; 30 cm. Thesis (Ph.D.) - Universiti Sains Malaysia, 2004 ISBN: Hadiah Subjects--Corporate Names: Universiti Sains Malaysia--Dissertations Subjects--Topical Terms: Dissertations, Academic--MalaysiaConsumer SatisfactiionCustomer loyalityCustomer relations