TY  - BOOK
AU  - Camp,Robert C.
TI  - Business process benchmarking: finding and implementing best practices 
SN  - 0873892968 (acid-free, recycled paper)
PY  - 1995///
CY  - Milwaukee, Wis.
PB  - ASQC Quality Press
KW  - Benchmarking (Management)
N1  - Includes bibliographical references (p. 407-422) and index
ER  -