Camp, Robert C.,  1935- <br/><br/>
Business process benchmarking :  finding and implementing best practices / 
Robert C. Camp. 
 - Milwaukee, Wis. :  ASQC Quality Press,  1995. 
 - xxi, 464 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 407-422) and index 
<br/><br/><label>ISBN: </label>0873892968 (acid-free, recycled paper)  RM176.88 9780873892964  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)