TY  - BOOK
AU  - Davis,Bonnie K.
TI  - Phlebotomy: a customer service approach : a textbook for developing phlebotomy and customer service skills 
SN  - 0766825183 (alk. paper)
PY  - 2002///
CY  - Albany, NY
PB  - Delmar Thomson Learning
KW  - Phlebotomy
N1  - Includes bibliographical references (p. 169-170) and index
ER  -