Davis, Bonnie K. <br/><br/>
Phlebotomy :  a customer service approach : a textbook for developing phlebotomy and customer service skills / 
Bonnie K. Davis 
 - 2nd ed. 
 - Albany, NY :  Delmar Thomson Learning,  2002 
 - xii, 192 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 169-170) and index 
<br/><br/><label>ISBN: </label>0766825183 (alk. paper)  RM168.64 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Phlebotomy