TY  - BOOK
AU  - Kandampully,Jay
TI  - Services management: the new paradigm in hospitality 
SN  - 1862505098
PY  - 2002///
CY  - Frenchs Forest, NSW
PB  - Hospitality Press
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Leisure industry
N1  - Includes references and index
ER  -