Kandampully, Jay <br/><br/>
Services management :  the new paradigm in hospitality / 
Jay Kandampully 
 - Frenchs Forest, NSW :  Hospitality Press,  2002 
 - xii, 380 p. :  ill. ;  25 cm. 
<br/><br/>Includes references and index 
<br/><br/><label>ISBN: </label>1862505098  RM124.54 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Tourism--Management<br/>Leisure industry--Management