Goetsch, David L. <br/><br/>
Effective customer service :  ten steps for technical professions / 
David L. Goetsch, Stanley B. Davis 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  2004 
 - xv, 288 p. :  ill. ;  24 cm. 
 - NetEffect series.  Technology skills .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0130485292  RM142.31 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services