TY  - BOOK
AU  - Gabor,Don
TI  - Words that win: what to say to get what you want 
SN  - 0735203423
PY  - 2003///
CY  - New York
PB  - Prentice Hall Press
KW  - Communication in organizations
KW  - Communication in management
KW  - Communication in personnel management
KW  - Communication in industrial relations
KW  - Interpersonal communication
N1  - Includes index
ER  -