TY - BOOK AU - Endres,Al C. ED - Juran Institute TI - Improving R&D performance the Juran way SN - 0471163708 (alk. paper) PY - 1997/// CY - New York PB - John Wiley KW - Total quality management KW - Research, Industrial N1 - Includes bibliographical references (p. 239-247) and index UR - http://www.loc.gov/catdir/description/wiley033/97008870.html UR - http://www.loc.gov/catdir/toc/onix04/97008870.html ER -