TY  - BOOK
AU  - Hogan,Kevin
AU  - Stubbs,Ron
TI  - Can't get through: 8 barriers to communication  
SN  - 9832349451
PY  - 2004///
CY  - Petaling Jaya
PB  - Advantage Quest Publications
KW  - Interpersonal communication
N1  - Bibliography : p. 173-174
ER  -