TY  - BOOK
AU  - Smith,Bob
TI  - Fire up your communication skills: get people to listen, understand, and give you what you want ! 
SN  - 9837205091
PY  - 2003///
CY  - Kuala Lumpur
PB  - Golden Books Centre
KW  - Interpersonal communication
N1  - Includes references [p. 311-312] and indexes [p. 313-315]
ER  -