Smith, Bob <br/><br/>
Fire up your communication skills :  get people to listen, understand, and give you what you want ! / 
Bob Smith 
 - 2nd ed. 
 - Kuala Lumpur :  Golden Books Centre,  2003 
 - 315 p. ;  22 cm. 
<br/><br/>Includes references [p. 311-312] and indexes [p. 313-315] 
<br/><br/><label>ISBN: </label>9837205091  RM22.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication