TY  - BOOK
AU  - Fearn-Banks,Kathleen
TI  - Crisis communications: a casebook approach 
SN  - 0805836039 (hbk.)
PY  - 2002///
CY  - Mahwah, New Jersey
PB  - Lawrence Erlbaum Associates
KW  - Public relations
KW  - Management
KW  - Case studies
KW  - Crisis management
KW  - Advertising
N1  - Includes bibliographical references and index
ER  -