Fearn-Banks, Kathleen <br/><br/>
Crisis communications :  a casebook approach / 
Kathleen Fearn-Banks 
 - 2nd ed. 
 - Mahwah, New Jersey :  Lawrence Erlbaum Associates,  2002 
 - xiv, 354 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0805836039 (hbk.)  RM361.60 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public relations--Management--Case studies<br/>Crisis management--Case studies<br/>Advertising--Case studies