TY  - BOOK
AU  - Rosander,A.C.
TI  - Applications of quality control in the service industries
SN  - 0824774663
PY  - 1985///
CY  - New York
PB  - Marcel Dekker
KW  - Service industries
KW  - Quality control
N1  - Includes bibliographical references (p. 376-377) and index
ER  -