Rosander, A. C. 1903- Applications of quality control in the service industries / A.C. Rosander - New York : Marcel Dekker, 1985 - viii, 387 p. : ill. ; 29 cm. - Quality and reliability ; 5 . Includes bibliographical references (p. 376-377) and index ISBN: 0824774663 RM341.70 LCCN: 85-025311 Subjects--Topical Terms: Service industries--Quality control