TY  - BOOK
AU  - Arawati Agus
TI  - TQM as a focus for improving overall service performance and customer satisfaction: an empirical study on a public service sector in Malaysia 
PY  - 2003///
CY  - Bangi
PB  - Fakulti Pengurusan Perniagaan, Universiti Kebangsaan Malaysia
KW  - Total quality management
KW  - Malaysia
N1  - Laporan teknik hasil penyelidikan kod CC0282003; Laporan Penyelidikan - Universiti Kebangsaan Malaysia, 2003
ER  -