Total quality management / 
Dale H. Besterfield ... [and three others]. 
 - 3rd ed. 
 - Upper Saddle River, New Jersey :  Prentice Hall,  [2003]. 
 - xi, 640 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references [page 631-633]. 
<br/><br/><label>ISBN: </label>0130993069  RM422.10  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.