TY  - BOOK
AU  - Melling,Maxine
AU  - Little,Joyce
TI  - Building a successful customer-service culture: a guide for library and information managers 
SN  - 1856044491
PY  - 2002///
CY  - London
PB  - Facet
KW  - Public services (Libraries)
KW  - Great Britain
KW  - Library personnel management
KW  - Customer relations
UR  - http://www.loc.gov/catdir/toc/fy041/2003386664.html
ER  -