Building a successful customer-service culture :  a guide for library and information managers / 
edited by Maxine Melling and Joyce Little 
 - London :  Facet,  2002 
 - xii, 212 p. ;  25 cm. 
<br/><br/><label>ISBN: </label>1856044491  RM257.93 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--Great Britain<br/>Library personnel management--Great Britain<br/>Customer relations--Great Britain<br/>Public services (Libraries)