TY  - BOOK
ED  - Asian Productivity Organization
ED  - APO Symposium on Customer Satisfaction in the Service Sector
TI  - Customer satisfaction in the service sector
SN  - 9283322576
PY  - 2000///
CY  - Tokyo
PB  - Asian Productivity Organization
KW  - Customer satisfaction
KW  - Congresses
KW  - Services industries
KW  - Evaluation
N1  - 'Report of the APO Symposium on Customer Satisfaction in the service sector held in Taipei, Republic of China from 20-23 September 1999 (SYP-10-99)' - verso
ER  -