Customer satisfaction in the service sector - Asian Productivity Organization; APO Symposium on Customer Satisfaction in the Service Sector (1999 : Taipei) (Tokyo : Asian Productivity Organization, 2000)
'Report of the APO Symposium on Customer Satisfaction in the service sector held in Taipei, Republic of China from 20-23 September 1999 (SYP-10-99)' - verso
Keywords: Customer satisfaction -- Congresses; Services industries -- Evaluation -- Congresses