Customer satisfaction in the service sector 

 - Tokyo :  Asian Productivity Organization,  2000 
 - 144 p. :  ill. ;  26 cm. 
<br/><br/> 'Report of the APO Symposium on Customer Satisfaction in the service sector held in Taipei, Republic of China from 20-23 September 1999 (SYP-10-99)' - verso 
<br/><br/><label>ISBN: </label>9283322576  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction--Congresses<br/>Services industries--Evaluation--Congresses