TY - BOOK AU - Gerson,Sharon J. AU - Gerson,Steven M. TI - Technical writing: process and product SN - 0130981745 (pbk.) PY - 2003/// CY - Upper Saddle River, N. J. PB - Prentice Hall KW - English language KW - Technical English KW - Rhetoric KW - Technical writing N1 - Includes bibliographical references (p. 547-550) and index ER -