Blanchard, Kenneth H. <br/><br/>
The one minute apology :  a powerful way to make things better / 
Ken Blanchard and Margret McBride 
 - New York :  HaperCollins,  2002 
 - xi, 114. ;  22 cm. 
<br/><br/><label>ISBN: </label>0688169813  RM53.90 817223516X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Apologizing<br/>Leadership