ISO 9000:2000 : an A-Z guide - Hoyle, David (Boston, MA : Butterworth-Heinemann, 2003)
Book is accompanied by one CD, entitled' ISO 9000:2000 : an A-Z guide' bearing the same call number and available at Bahagian Koleksi Media
Keywords: ISO 9000 Series Standards -- Handbooks, manuals, etc; Quality control -- Standards -- Handbooks, manuals, etc