TY  - BOOK
AU  - Ross,Catherine Sheldrick
AU  - Nilsen,Kirsti
AU  - Dewdney,Patricia
TI  - Conducting the reference interview: a how-to-do-it manual for librarians 
T2  - How-to-do-it manuals for librarians
SN  - 1856044688
PY  - 2002///
CY  - London
PB  - Neal-Schuman Publishers
KW  - Reference services (Libraries)
KW  - Interviewing
N1  - Includes bibliographical references and index
ER  -