TY  - BOOK
AU  - Azizan Abdullah
TI  - Sistem pengurusan kualiti ISO 9000:2000: strategi ke arah pensijilan 
SN  - 9832473810 (set)
PY  - 2002///
CY  - Petaling Jaya, Selangor
PB  - Prentice Hall
KW  - ISO 9000 Series Standards
KW  - Total quality management
ER  -