TY  - GEN
AU  - Brown,Rick
AU  - Heitz,Bill
AU  - Timm,Paul R.
TI  - Winning customer loyalty
PY  - 0000///[n.d.]
CY  - Chicago
PB  - Jack Wilson and Associates
KW  - Customer relations
KW  - Customer service
N1  - vol. 1; Eliminate customer turnoffs -; vol. 2; Exceed customer expectations; Written by Paul R. Timm, Rick Brown ; editor, Neal Oswald
ER  -