Brown, Rick <br/><br/>
Winning customer loyalty  [kit] / 
produced by Rick Brown ; directed by Bill Heitz 
 - Chicago :  Jack Wilson and Associates,  [n.d.] 
 - 2 videocassettes, 2 sound cassettes, 2 guidebooks ;  in container, 33 x 25 x 5 cm. 
<br/><br/> Eliminate customer turnoffs -  Exceed customer expectations  vol. 1.  vol. 2. 
<br/><br/>Written by Paul R. Timm, Rick Brown ; editor, Neal Oswald  Written by Paul R. Timm, Rick Brown ; editor, Neal Oswald 
<br/><br/><label>ISBN: </label> RM1040.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer service