Quantitative analysis of the expectations and realized benefits of ISO 9000 certification as reported by companies in Indonesia - Roger, Erik (Dominguez Hills : California State University, 2002)
Thesis (M.Sc.) - California State University. 2002
Includes references : p. 69-71
Keywords: ISO 9000 Series Standards; Quality assurance -- Indonesia; Dissertations, Academic -- United States; California State University -- Dissertations