Wolff, Neal <br/><br/>
Listening for understanding  [videorecording] / 
produced and directed by Neal Wolff 
 - Lincoln :  GPN,  1991 
 - 1 videocassette (VHS) (30 min.) :  sd., col. ;  1/2 in. 
 - Management [videorecording] .
<br/><br/> Uses a drama about an advertising account executive to show the need for managers to listen to employees in an empathetic, nonjudgmental manner. Alternate endings reveal different outcomes to problems depending on whether the supervisor was listening in a constructive manner. 
<br/><br/><label>ISBN: </label> RM804.60 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in personal management<br/>Personnel management