Rolph, Elizabeth S., <br/><br/>
Evaluating agency alternative dispute resolution programs :  a users' guide to data collection and use / 
Elizabeth Rolph, Erik Moller. 
 - xi, 93 pages ;  28 cm. 
<br/><br/> At head of title: The Institute for Civil Justice. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>083301630X (acid-free paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dispute resolution (Law)--Evaluation.--United States<br/>Evaluation research (Social action programs)--United States.