Essentials of credit, collections, and accounts receivable - Schaeffer, Mary S. (New Jersey : John Wiley & Sons. Inc., 2002)
The first step -- The second step -- The third step -- Accounts receivable issues -- Handling deduction issues -- Interacting with sales & marketing -- Customer relations and customer visits -- Letters of credit and other security instruments -- Legal considerations surrounding credit -- Bankruptcy -- Technology in the credit & collections department -- International credit -- Professionalism and the future of credit.
Keywords: Credit -- Management