Kelemen, Mihaela <br/><br/>
Managing quality :  managerial and critical perspectives / 
Mihaela Kelemen 
 - London :  SAGE Publications,  2003 
 - xi, 209 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0761969039  RM445.97 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Consumer satisfaction<br/>Social service