TY  - BOOK
AU  - Rampersad,Hubert K.
TI  - Total quality management: an executive guide to continuous improvement
SN  - 3540679677 (alk. paper)
PY  - 2000///
CY  - Berlin
PB  - Springer
KW  - Total quality management
N1  - Includes bibliographical references (p. [177]-179) and index
ER  -