TY  - BOOK
AU  - Burns,Clarence
TI  - Building your organization's TQM system : the unified total quality model
SN  - 9838999512
PY  - 1997///
CY  - Kuala Lumpur
PB  - Syenergy Book International
KW  - Total quality management
N1  - Koleksi am (n.2) - Salinan fotokopi
ER  -