TY  - BOOK
AU  - LeBoeuf,Michael
AU  - Shamsudin Ismail
TI  - Cara memikat dan menambat hati pelanggan
SN  - 9836244093
PY  - 1995///
CY  - Kuala Lumpur
PB  - Dewan Bahasa dan Pustaka
KW  - Customer relations
KW  - Customer services
N1  - Judul asal; How to win customers and keep them for life
ER  -