TY - BOOK AU - Fitzgerald,Helen TI - How different are we?: spoken discourse in intercultural communication : the significance of the situational context SN - 1853596205 (hbk.) PY - 2003/// CY - Clevedon PB - Multilingual Matters KW - Intercultural communication KW - Discourse analysis N1 - Includes bibliographical references and index; The data -- Cultural value systems : an overview of the literature -- Data analysis : cultural values reflected in the discourse -- Communication styles : an overview of the literature -- Data analysis : discourse organisation and rhetorical strategies -- Data analysis : turn-taking patterns and the distribution of talk -- Data analysis : assertiveness, disagreement, and conflict -- Developing communication ER -