TY  - GEN
AU  - Brown, Rick,
TI  - Managing conflict at work: the art of communication 
PY  - 1994///
CY  - Chicago
PB  - Jack Wilson and Associates
KW  - Conflict management
KW  - Interpersonal communication
N1  - Editor, Patty Kniff Leeds; Host : Mary O' Dowd
N2  - This video shows how to turn conflict and other forms of workplace disagreement into opportunities for improvement
ER  -