Managing conflict at work the art of communication / [kit] : produced by Rick Brown - Chicago : Jack Wilson and Associates, 1994 - 1 videocassette (VHS) (25 min.), 1 soundcassette and 1 book ; in container 32 X 25 cm. Editor, Patty Kniff Leeds Editor, Patty Kniff Leeds Host : Mary O' Dowd This video shows how to turn conflict and other forms of workplace disagreement into opportunities for improvement ISBN: RM520.00 Subjects--Topical Terms: Conflict managementInterpersonal communication