TY  - BOOK
AU  - Shortell,Stephen M.
AU  - Kaluzny,Arnold D.
TI  - Health care management: organization, design, and behavior 
SN  - 0766810720
PY  - 2000///
CY  - Albany, N.Y.
PB  - Delmar/Thomson Learning
KW  - Health services administration
N1  - Includes bibliographical references and index
ER  -