TY  - BOOK
AU  - Evans,James R.
AU  - Dean,James W.
TI  - Total quality: management, organization, and strategy 
SN  - 0324178719 (pbk.)
PY  - 2003///
CY  - Mason, Ohio
PB  - Thomson/South-Western
KW  - Total quality management
N1  - Dean's name appears first on the earlier edition; Includes bibliographical references : (p. 379-384) and index
ER  -