TY  - BOOK
AU  - Ketola,Jeanne
AU  - Roberts,Kathy
TI  - ISO 9001 : 2000 management responsibility in a nutshell: a concise guide for management 
SN  - 0965044580
PY  - 2001///
CY  - Chico, CA
PB  - Paton Press
KW  - Quality assurance
KW  - ISO 9001 Standard
KW  - ISO 9000 Series Standards
N1  - Koleksi am - Salinan fotokopi
ER  -