TY  - BOOK
AU  - Ketola,Jeanne
AU  - Roberts,Kathy
TI  - ISO 9000 : 2000 in a nutshell: a concise guide to the revisions 
SN  - 0965044599
PY  - 2001///
CY  - Chico, CA
PB  - Paton Press
KW  - Quality assurance
KW  - ISO 9000 Series Standards
ER  -